Order Information:
How do I order from this website?
What does my order status mean?
Why was my credit card declined during check out?
How do I use my coupon code?
I received an e-mail stating that my package shipped, how do I track it?
How do i find my order number?
The item I want is on 'Pre-Order' what does that mean?
The item I want is 'Out of Stock' how do I order it?
One of the items I ordered is on 'Backorder' what does that mean?

Product Information:
I'm looking for a primary gun, what is the best one to get?
I'm looking for a back up gun, what is the best one to get?
Who makes the best quality gun?
What kind of BBs should I use with my gun?
What do the numbers on my battery mean?
How do I charge my battery?
What kind of gas should I use with my pistol?
What is 'Hop Up'?
I want to upgrade my gun, what is the best way to do that?
What is the safest way to play airsoft?
Does my gun have a warranty?

How do I order from this website?

1. Browse the website in search of the items you wish to purchase.
2. Place selected items into shopping cart and check out. At this time, if you have not done so already, you'll have to register an account on our website.
3. Confirm delivery address and select shipping method on 'Delivery Information' page. For orders over $100.00, the website will automatically select 'Free Ground Shipping' if you wish to make a different selection you may do so at that time; this offer does not apply for shipments to Canada/Hawaii/Alaska.
4. Confirm your order total with shipping and applicable taxes on the 'Payment Information' page. You may choose to pay via credit card or Paypal. This is also where you would apply any discount coupons you may have been given.
   
   To redeem coupon using credit card please follow these steps:
   • On the Payment Information screen, please select the credit card payment option marked "please select for all credit cards"
   • Entering the corresponding information (Name of CC owner, CC #, CC expiry date and CVV #) as it appears on your credit card
   • At the Gift Vouchers & Coupons section, enter your redeem code in the "Enter Redeem Code" field and click on "Redeem"
   • Proceed with checkout process
   To redeem coupon using PayPal please follow these steps:
   • On the Payment Information screen, first enter your redeem code in the "Enter Redeem Code" field and click "Redeem"
   • "Click" on the PayPal link and proceed with checkout process
5. Next is the order confirmation page where you must agree to the terms of use policy and confirm payment. Finally just sit back and wait a few days for your package to arrive!

What does my order status mean?

• Pending-This is the first step of processing your order, it means that the order was received by our online database and you will be billed for the amount of your order usually within 24-48 hours.
• Invoice Print-This means that an invoice has been printed for your order, this is the first physical step in processing an order. During the Invoice Print phase your order is reviewed for any possible back order items, billing and shipping information discrepancies, as well as item compatibility.
• Please contact Airsoft GI-If you receive an e-mail with this status contact us as soon as possible, this status means there is an issue with your order that could range from an inability to ship to your provided shipping address, or expedited shipping confirmation. If the status of your order is "Please Contact Airsoft GI" then there will also be an attempt made by Airsoft GI to contact you in order to resolve the issue faster.
• Please contact Airsoft GI (Inventory)-If you receive an e-mail with this status contact us as soon as possible, this status means there is an issue regarding an item that you ordered. If the status of your order is "Please Contact Airsoft GI" then there will also be an attempt made by Airsoft GI to contact you in order to resolve the issue faster.
• Package Processing-This means that all of the paperwork has been processed for your order. The items in your order are being pulled from our inventory and packaged for shipping.
• Shipped-The order has been packed and has left our warehouse, once orders have left they can be tracked on our website using the order number.

Why was my credit card declined when I tried to check out?
There are three main reasons why your credit card might have been declined.
Information Mismatch
The information you entered does not correspond with the current information on file with your credit card company. The most common mistakes are:

• Address information
  
• CVV number
  

• Large purchase amounts.
• A purchase made very far away from your usual spending radius.
• Multiple purchases within a short time frame.

How do I use a coupon code?
Coupon codes can be found on our website, the Airsoft GI forum, or in an e-mail during promotional periods. In order to redeem the coupon code you must enter it into the proper text field on the 'Payment Information' page when checking out. You may only use one coupon code for each order. You may not apply a coupon code to your order after you have completed the check out.

How do I track my order?
If you need to track your order go to our website and select the UPS tracking link at the top of our page. Enter your order ID number in the proper text field. Once you enter your order number the UPS website will show you the last location your package was scanned. Orders that are currently pending can not be tracked because they have not been shipped.

How do I find my order ID number?
An order number is given to each order placed with Airsoft GI. It is used by Airsoft GI to track the order and to quickly check its status. You can find your order number in the confirmation e-mail sent after each order or you can check your order history in your Airsoft GI account. Remember, your order number is not the credit card transaction number. If you are going to call in to check the status of your order have your order ID number ready.

The item I want is on 'Pre-Order' what does that mean?
Preorder means you are ordering an item before we have received the item from our supplier, similar to reserving a book or video game before the release. Often there will be an ETA (estimated time of arrival) for the item; remember that this is an estimate, it may take more or less time for us to receive the item from our supplier. In addition, preorder items often include bonus items like a bag of BBs or a magazine since you have to wait for the item.

The item I want is 'Out of Stock' how do I order it?
Most often out of stock items are only temporarily unavailable. You can contact us by e-mail or phone number to check the status of the item. However, the best option is to have the website notify you. Select notify me next to out of stock and the site will ask for your e-mail. When the item comes back in stock or website will send you an e-mail.

One of the items I ordered is on 'Backorder' what does that mean?
If you place an order and an item is out of stock it will be placed on backorder. Sometimes items that are marked in stock are unavailable because we share inventory with our walk in store. We may sell out of an item in the store and the availability online may not be updated right away. We apologize for any inconvenience this may cause but we have a large inventory of items that is constantly fluctuating. We always do our best to try and get your order out in a timely fashion.

I'm looking for a primary gun, what is the best one to get?
The most popular type of primary gun is the Automatic Electric Gun (AEG). AEG's are battery powered guns that typically replicate rifles and SMGs, like the AK47 or MP5. These are the most efficient airsoft guns because the batteries are rechargeable, the only non-renewable factor of use with AEGs are the BBs. There are numerous advantages to having an AEG. Compared to gas guns AEGs are able to have a more consistent rate of fire. Also, they are able to fire fully automatic, where as spring guns need to be cocked back for every shot.

I'm looking for a back up gun, what is the best one to get?
Back up, or secondary, guns are great to have while playing just in case the primary goes down. The most popular type of back up gun is the gas blow back pistol. Gas pistols are great back up's to carry in a holster or vest because they are small and can be drawn very quickly in emergency situations. Another form of popular back up gun is an Automatic Electric Pistol (AEP). Examples of AEP's are the Tokyo Marui Scorpion or MP7. AEP's operate the same way as AEGs, but they are much smaller and can sometimes fit into pistol holsters for back up use.

Who makes the best quality gun?
When looking at quality there are many aspects of a gun to consider; including but not limited to, the exterior looks and build quality, the interior build quality and materials, and performance. There are many guns that shoot extremely hard but lack in looks and interior build quality. Likewise there are guns that may be lacking in realistic looks and build quality that are built internally very well. The following is a list of the major brands of AEGs and their individual pro vs cons:

• Tokyo Marui is considered to be the 'Godfather' of airsoft guns, they have many years of experience and have traditionally set the standard for quality. The internal build quality is very good, another perk to owing a Tokyo Marui is that many, of not most, aftermarket parts manufacturers build their parts to fit Tokyo Marui guns. One downside to the Tokyo Marui AEG is that the externals are mostly plastic.
• Classic Army is another very popular brand of airsoft gun that has been around for a long time. Classic Army guns are more realistic because they have full metal bodies, and the stock FPS is generally harder than the Tokyo Marui counterpart. However, the Achilles heal for most Classic Army AEGs is the poor internal built quality.
• G&G has made their mark in the airsoft market by providing very high quality externals and a well engineered gearbox. G&G has not been around as long as Tokyo Marui or Classic Army, but they seem to have been able to emulate all of the good characteristics from both companies and none of the bad. Externally their guns are built from the highest quality materials, and function as close to the real thing as possible. Internally G&G also uses the best quality parts available to make a reliable gearbox to withstand the high performance characteristics that G&G guns are known for.

What kind of BBs should I use with my gun?
All of the guns sold here at Airsoft GI are considered to be competition quality guns, as opposed to the cheaper guns sold at sporting goods stores. These types of guns require a similar quality BB in order for it to perform as intended by the manufacturer. The quality of a BB is most closely related to it's manufacturer. Examples of good BB manufacturers are KSC, G&G, PHX, Airsoft Elite, Excel, and P Force. These brand BBs can be found here at Airsoft GI or at any other airsoft specific retailer. Bad quality BBs, such as Crossman, can be found at sporting goods stores like Big 5, Sport Chalet, Dick's Sporting Goods, K Mart. ANY BBs purchased at ANY sporting goods store should not be used an ANY airsoft gun sold from Airsoft GI. Using high quality BBs is crucial to the health of your gun, don't risk hundreds of dollars in repairs over a fifteen dollar bag of BBs. Also, the weight of the BB is not relevant to it's quality, you may find 0.20g BBs at sporting goods stores, these BBs should be avoided as well.

What do the numbers on my battery mean?
Airsoft gun batteries are made from multiple little batteries, referred to as 'cells'. Each cell has a voltage and milliampere number associated with it, which is also how each battery is classified. For example, an 8.4v 1700mAh battery has 8.4 volts and 1700 milliampere hours. The volts pertains to your guns rate of fire, the higher the volts the higher the rate of fire. The milliampere hours is related to the longevity of the battery, the higher the milliamere hours the longer you can play on a single charge.

How do I charge my battery?
These are the proper charging instructions for standard wall chargers, if you have an upgraded or smart charger disregard the following:

1. Find your battery’s voltage and mah number.
2. Find your charger’s voltage and mah out-put.
3. Divide the battery’s mah by the charger’s mah.
4. Multiply that quotient by 1.4.

What kind of gas should I use with my pistol?
The types of gasses available for airsoft are classified by their psi, or power. The most common forms of gas and their recommended use are as follows:

• 134a-This is the weakest type of gas available, reserved for use with plastic guns like Tokyo Marui and Western Arms. This gas will typically yield a velocity under 300 FPS.
• Green Gas-This is the most popular form of gas. Most guns, plastic or metal, can use green gas with little difficulty. Depending on the gun, this gas can yield a velocity between 300-350 FPS.
• Propane-Propane is exactly the same thing as green gas, except propane gas is not lubricated with silicone. In order to use propane in your gas gun you must first lubricate the gas with silicone spray to avoid damage to your gun.
• Red Gas-Red gas is reserved for fully upgraded, full metal guns. This gas is extremely strong and even with a completely upgraded gun, it will wear down the gun with use. Depending on the gun, this gas can yield a velocity above and beyond 320 FPS
• CO2-CO2 can only be used in guns that have been specially designed for it. CO2 is even more powerful than Red gas and, depending on the gun, can yield a velocity close to or over 400 FPS. CO2 is so strong that even guns that are specifically designed for it are susceptible to abnormally high wear and tear, and breakage.

What is hop up?
Hop up refers to the putting a spin on the bb so as to stop the bb from curving up or diving down at the end of its trajectory. There is a hole at the end of the barrel close to the gearbox, and a membrane that fits over the hole, called the bucking. A lever assembly, called the hop up, pushes down on the bucking, causing the bucking to descend into the barrel, where the bb will hit it and cause it to spin once it is fired. If you have a jam, you should stop firing ( do not pull the trigger). You will strip the piston, gears, etc.. That is not under warranty, it is a user misuse. You will need to take out your unjam rod and clear the jam first, before firing it again.

I want to upgrade my gun, what is the best way to do that?
Gun upgrades can be done in a number of different ways depending on what you desire your gun to do and what type of gun you have.

I have a spring gun...
Most spring guns don’t have any upgrades available mostly due to it's low quality.

I have a gas gun...
Metal slides and frame are popular for gas pistols and are the best way to increase the looks and durability of your pistol. High flow valves and stiffer springs are another great way to achieve more realism and power. There are also many other blowback upgrades to increase durability in order to user higher power gas.

I have an AEG...
There are numerous upgrades available for the various AEG’s on the market. However, there are some low-end airsoft guns that you are unable to upgrade such as UTG, CYMA, Well, etc. Depending on how much you want to spend, you can upgrade the gears, the spring, the piston, piston head, and so on to increase the rate of fire, the reliability, and the velocity of your BB’s for your airsoft AEG. Some guns have limitations on what you can upgrade due to battery capacity, barrel length, and gearbox size. We do offer upgrade services and packages on our Upgrade Service link on our web page.

What is the safest way to play airsoft?
Airsoft GI only recommends playing airsoft at a regulated field or operation. Regulated fields and/or operations have safety rules set in place to make sure everyone has fun and no one gets seriously injured. You should always transport your airsoft guns in a gun bag or the original box from the manufacturer, in the trunk, with the magazine out of the airsoft gun, and the safety on. You should never removed or cover up the orange tip of your airsoft gun. During play, at the bare minimum, wear eye protection if not a full face mask. Gloves are also highly recommended to protect the knuckles.

Product Warranty Chart

*As one of the largest Airsoft Retailer in the World; we work very close with our suppliers and manufactures. Each manufactures and suppliers offer different types of limited factory warranty. We will try our best within our ability to assist our customer to obtain factory warranty on products with legit factory defect issues.