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Policy Page

AIRSOFT GI POLICIES

By shopping with Airsoft GI you have agreed to the following policies and procedures, whether explicit or implied:


Contents

PRICE MATCH GUARANTEE

  • Airsoft GI will match any local competitor's advertised price for the exact same item.
  • Product description and accessories included must be the same.
  • Competitors must be within an 80 mile radius of Airsoft GI’s walk-in store.
  • Only valid at Airsoft GI’s walk-in store.

TERMS OF USE

  • By placing an order you certify that you are at least 18 years of age and are the owner of the credit card or PayPal account used to purchase items on this website. You also acknowledge that you agree with and understand Airsoft GI’s terms and conditions
  • All airsoft guns are required, by law, to have an orange tip flash hider or the tip (1/4 inch) of the barrel permanently colored in orange. Removal of the orange tip flash hider will void any warranty
  • Any person who changes, alters, removes any coloration or markings in anyway that makes the airsoft gun (replica firearm) a resemblance of an actual firearm is in violation of state or federal laws
  • Do not display or expose any airsoft gun (replica firearm) in a public place. The term "public place" refers to an area open to the public or exposed to public view regardless of property ownership
  • Customers are responsible for knowing all local and state regulations regarding the use and/or ownership of airsoft guns or any products sold on Airsoft GI’s website
  • All unauthorized trademarks must be permanently removed from any item(s) sold by Airsoft GI
  • Airsoft GI products are intended for use with airsoft guns only. Use of products for any other purpose is not recommended by Airsoft GI
  • We reserve the right to refuse service to anyone

PAYMENT METHOD

  • Airsoft GI accepts all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal as payment. All credit card orders are billed as soon as the order is placed
  • All orders paid for with PayPal will be held from processing until the eCheck payment has cleared
  • Personal checks, money orders or cash will not be accepted as payment for any online order or service
  • We do not accept will call or mail-in orders.
  • The customer is responsible for all applicable city, state and federal taxes
  • California residents are required to pay a sales tax of 9.00%. Tax rates are subject to change at anytime
  • No rain checks or price matching on any discounts or promotions once they have ended
  • Discount codes or voucher credit codes MUST be applied during the online checkout process
  • Coupon codes are not stackable. Only one coupon code may be used per order

PHONE ORDERS

  • To place an order by phone please contact us at (909) 869-0671 during business hours (9am to 5:30pm PST, Monday to Friday)
  • Before calling to place your order, please note the names and product ID numbers of the items you wish to purchase. If you require assistance as far as product recommendations or parts compatibility, you can speak to a Sales Representative by selecting option #3 when calling
  • All phone orders are payable by credit card only. Please have your card available and ready to provide the card type, number, expiration date, cardholder name and billing address when calling
  • A valid contact phone number and email address is required when placing any phone orders
  • Customers will be notified by email regarding order status updates, stock discrepancies or problems with order processing

SHIPPING POLICY

  • Airsoft GI only ships within the United States (excluding U.S. territories, P.O. Boxes and APO/FPO addresses) or Canada (please refer to Canada Airsoft Laws section)
  • Most orders are shipped via UPS
  • Most orders placed by 2pm PST will be shipped within 24 business hours
  • We may request up to 3 business days (Monday to Friday) to process and ship orders following a holiday or due to an influx of orders received
  • Orders with expedited shipping (3 Day Select, 2nd Day Air & Next Day Air) that are received and/or have been verbally confirmed by 2pm PST will be processed and shipped the same business day
  • Customer is responsible for contacting Airsoft GI by phone to provide verbal confirmation on orders with expedited shipping (3 Day Select, 2nd Day Air & Next Day Air), high dollar amounts, mismatched billing and/or shipping information (incomplete ship-to address, name and address mismatch, cardholder mismatch). Customers will be notified by email if confirmation is required
  • Airsoft GI does not process or ship orders on weekends and holidays. Customers are responsible for knowing UPS and USPS schedules regarding delivery on weekends and holidays
  • Customers will be notified by email regarding any out of stock items during the processing stage
  • Orders containing only small items such as internal upgrade parts or patches can be shipped USPS. Item description page will indicate if an item is USPS Shippable
  • USPS is available as an alternate shipping method for orders to Alaska and Hawaii
  • Customer is responsible for shipping cost to resend any undeliverable orders returned by UPS due to invalid, incorrect or incomplete shipping information. To receive instant alerts and updates to your phone or email about your package in transit, we recommend creating a UPS My Choice account
  • Orders with custom built airsoft guns require an additional processing time of 1 to 5 business days
  • Upgrades or tune up/repair service orders require an additional processing time of 10 to 15 business days
  • Airsoft GI will provide complimentary UPS Ground shipping on any restocked backorder items
  • Signature is required upon delivery for orders shipping to Maine (ME)
  • Signature is required upon delivery for orders over $500 shipping to Colorado (CO), Florida (FL), North Carolina (NC), Nevada (NV), West Virginia (WV)

CANCELLATION POLICY

  • Airsoft GI will only accept changes to orders in Pending status, no exceptions. To request or make changes, please contact us by phone during business hours (9am to 5:30pm PST, Monday to Friday). Please reference your 6 digit order ID# when calling
  • Requests to cancel any undeliverable order returned by UPS are subject to a 15% restock fee and return shipping costs. Orders will be held for a period of 24 business hours before cancelling. If no response from customer is received, refund will automatically be processed with the stated charges
  • Orders containing request for upgrade, tune-up or repair services cannot be canceled once the Tech Department has begun work to the airsoft gun
  • Live Chat requests to cancel or make changes to an existing order will not be accepted. Please contact us by phone during business hours

RETURN POLICY

Airsoft GI is the #1 Airsoft retailer in North America as voted by Popular Airsoft. We at Airsoft GI realize that not every purchase made from our website and retail store is a perfect fit for every customer. It is the goal of Airsoft GI to offer exceptional service and support to our customers. If you are not happy with a product purchased through our stores you will have 45 days from the date of receipt to return the item.Please DO NOT send any returns back without prior authorization from the RMA Department and the proper documentation. All items “must” be returned through our RMA process. Proper documentation and instructions will be forwarded to you once your return request has been authorized. The process and rules are listed below.

Please be mindful that all returned items must be in brand new, factory sealed packaging. Returned items must be restockable and, therefore, must be brand new, unused, and in functioning condition. All returned items will be thoroughly inspected by our RMA staff to ensure the items are in returnable condition. Once the items have been inspected and approved for refund, the following options are available:

  • You may receive a store credit for the full purchase amount paid for the item returned.

  • You may receive a refund to the credit card or PayPal account used for the purchase. Please note there will be a minimum 15% restocking fee on all authorized returns for refund.

    Items that have been inspected and are determined to be in unsellable condition and cannot be restocked will be subject to a minimum restocking fee that will be deducted from the refund amount of the returned item. The reason behind the restocking fee is simple; as a customer you would not be satisfied if an item you received appears to be used or does not come with factory packaging. You will find the appropriate restocking fees listed below:

  • A 10% restocking fee will be charged to open boxed items returned for store credit.

  • A 20% restocking fee will be charged to open box items returned for refund.

  • A 25% restocking fee will be charged to un-restockable items returned for store credit.

  • A 30% restocking fee will be charged to un-restockable items returned for a refund to customer credit card/pay pal account.

    * Please note that the above restocking fees will be automatically calculated by our staff and are non-negotiable. Please do not return used merchandise.

    The return policy will only apply to “BRAND NEW” and un-used items. If you experience any problems (DOA, failure, damage) with an item you received, it will be covered under our warranty policy. All merchandise, unless otherwise stated, that are sold on www.airsoftgi.com is covered under our 45-day warranty. Please refer to the warranty policy for more details.

    Airsoft GI does regret to inform you that all shipping costs for returning merchandise from the customer back to Airsoft GI will be the sole responsibility of the customer. To avoid any confusion about the condition of the merchandise you plan on sending back, please refer to the information below:

    Airsoft Guns:

    Items must be in brand new and unused condition. This means that you have not fired a bb through the gun. Once the battery has been charged and a bb is fired through the airsoft gun, the merchandise will be considered used and is not eligible for return. If there is a problem with the airsoft gun either externally or internally, please initiate a warranty claim with our RMA department.

    Accessories:

    Items must be in brand new and unused condition. This means that the merchandise is still in its original packaging; items have not been used or installed on a gun. If there is a problem with the merchandise, please initiate a warranty claim with our RMA department.

    Magazines:

    Items must be in brand new and unused condition. This means that the merchandise is still in its original packaging; items have not been used or installed on a gun. If there is a problem with the merchandise, please initiate a warranty claim with our RMA department.

    Tactical Gear:

    Items must be in brand new and unused condition. This means that the merchandise is still in its original packaging with all merchandise tags connected. Additionally, item does not have any signs of wear or use. If there is a problem with the merchandise, please initiate a warranty claim with our RMA department.

    Apparel:

    Items must be in brand new and unused condition. This means that the merchandise is still in its original packaging with all merchandise tags connected. Additionally, item does not have any signs of wear or use. If there is a problem with the merchandise, please initiate a warranty claim with our RMA department.

    Battery and chargers:

    Items must be in brand new and unused condition. This means that the merchandise is still in its original packaging with no marks or signs of wear on the battery packs. If there is a problem with the merchandise, please initiate a warranty claim with our RMA department.

WARRANTY POLICY

The following warranty policy applies to all in-store and online purchases made through Airsoft GI and GI Tactical. Please note: Due to various customs brokerage fees and taxes that are beyond our control, warranties are not available on any products purchased, sold, distributed or transported outside of the United States.

As a company AirsoftGI.com knows how frustrating it can be when you run into some issues with a product that you have just received. It is our goal to make sure that we take care of any issues as promptly and efficiently as possible. In order to do that we will need some help from you, our valued customer. If you are experiencing problems with a product that you purchased from AirsoftGI.com please refer to the following informational link for troubleshooting and basic use guides (Airsoft 101 Guide). You may also contact our Customer Service Department during our regular business hours (9:00am– 5:30 pm PST, Monday – Friday) to help troubleshoot your issues. Please have as much information possible for the Customer Service Rep to help expedite your call. Many cases are easily resolved over the phone with basic troubleshooting assistance by our staff. If the issue(s) cannot be resolved over the phone and the product needs to be returned for warranty service, a Customer Service Rep can assist you by initiating the warranty over the phone or you can complete and submit an RMA Request Form by email. Warranty claims must be submitted within our warranty period*.Please DO NOT send any returns back without prior authorization from the RMA Department and the proper documentation. All warranty claims “must” be returned through our RMA process. The process, rules and exclusions will be listed below.

* Warranty period will begin from the date products are received.

(Any problems resulting from failure will be covered under our warranty policy.)

All merchandise purchased from AirsoftGI which will be covered under the AirsoftGI.com warranty policy for 45 days. If the manufacturer has a warranty that extends past 45 days we urge you to initiate a claim with the manufacturer in order to expedite your RMA processing. If needed, Airsoft GI can assist you with initiating a claim with the manufacturer.

At our discretion, AirsoftGI.com reserves the right to determine which cases are fit to be authorized for warranty processing. The warranty is put in place to cover manufacturer “defects”, not user error.

Please do your best to provide as much information as possible when initiating your warranty claim. We are happy to help our customers with a product failure. However, if false information is used to obtain RMA authorization, then your case will be denied upon inspection once the product is received. More information may be found in our warranty exclusions section below.

All serviceable item(s) will be serviced under our warranty policy. AirsoftGI retains the right to service said item(s) with functionally equivalent, reconditioned/refurbished or new products, accessories and parts. Please keep in mind that a majority of the products we sell are serviceable. For example, all Airsoft guns returned for RMA service do receive a full inspection of external and internal parts similar to our upgrade/repair service. Upgraded parts may be purchased and installed during the RMA process given the labor has already been covered by our warranty policy.

In the rare case that an item is determined to be un-serviceable, Airsoft GI reserves the sole right to replace the item with a brand new replacement. If a replacement item(s) is not available a store credit will be offered.

AirsoftGI will cover the return shipping to the customer on any merchandise that has been serviced or replaced under the warranty policy. However, shipping cost for a warranty item from the customer/user to AirsoftGI.com is not covered. All cost with regard to packaging and actual shipping cost is the responsibility of the customer. We here at AirsoftGI understand that return shipping costs can be a rather large burden. That is why we offer a Discounted Return Label Program to assist customers with return shipping costs.

Discounted Return Label Program (DRLP)

Once you have RMA authorization and would like to use the DRLP, follow these simple steps:

  1. Call the Customer Service Department during regular business hours (9:00am– 5:30 pm PST, Monday – Friday)
  2. Inform the Customer Service Rep of the item being returned and they will provide you with the price of the discounted shipping label as stated below:
  • 1-7 lbs $5.00
  • 8-17 lbs $15.00
  • 18+ lbs $25.00
  1. The Customer Service Rep will obtain your billing information so you can be charged for the cost of the return label needed for your item.
  2. The return shipping label will be sent to you electronically by email. Please make sure that all your information is correct.

Second time back guarantee:

Any product covered under the AirsoftGI warranty will receive an additional warranty extension of 30 days. On the rare occasion that any product previously repaired under our warranty policy fails as a result of our repair service, AirsoftGI will cover all associated shipping costs as well as parts and labor cost to repair your merchandise.

In this event, please re-initiate a warranty claim through our RMA process.

WARRANTY EXCLUSIONS

Use of improper sub standard BBs

It is very important to use the proper BBs in your airsoft guns. Substandard BBs will cause premature failure of an airsoft gun and its internals. BBs should always be purchased from an airsoft only hobby shop. In general, BBs purchased from large department stores, super stores, or any sporting goods stores are considered substandard. Stay away from these mainstream retailers as they do not possess the knowledge and experience to recommend and supply reliable BBs for your airsoft gun.

DO NOT USE .12g BBS!!!

The use of 0.12 gram BBs will Damage your Airsoft Gun and Void your Warranty.

Substandard BBs can be visually inspected by observing the molding or casting seams; often times you will see the shape of the BBs are not round but oval in shape. These imperfections will cause BB jams which will eventually result in a failure. The use of improper and/or substandard BBs will void not only our warranty policy, but any manufacturer warranty as well.

Improper use/abuse/neglect

Product failures that result in the improper use, abuse, or neglect on the users/customers part will void the warranty on a product. Damages as a result of improper storage, product being dropped from any distance, improper use, exposure to liquids, and exposure to extreme weather conditions are considered improper use and will void any and all warranty(s) by AirsoftGI and the product manufacturers. The use of high voltage batteries (greater then 9.6 volts) will result complications to your warranty*.

* Warranty claims as a result to use of high voltage batteries will be handled on a case by case basis.

Unauthorized/Illegal modifications:

Product failures as a result of any attempted alteration to the airsoft gun will not be covered under the AirsoftGI warranty policy. Upgrades and modifications, either internal or external resulting in a failure will not be covered. Attempts to remove the blaze orange tip as required by law will void any and all warranties offered by AirsoftGI and its manufacturers. AirsoftGI.com will “only’ warranty products and services performed by AirsoftGI or the manufacturer / distributor of said merchandise. If a warranty product has been disassembled by anyone other then an authorized AirsoftGI employee or Manufacturer; said product will not be covered.

Spring Guns and Snipers:

Any spring gun whether it be a pistol, shotgun or sniper rifle will be covered under a 45 day warranty policy. If you experience a failure that was not caused by improper use or neglect Airsoft GI will cover the airsoft gun under our warranty policy.

Tactical Gear:

AirsoftGI works closely with our distributors for tactical gear. If a failure or defect in quality or workmanship occurs within our 45 day return policy, the item will be replaced. Failures as a result of wear and tear will not be covered.

External and internal upgrade parts:

Due to the nature of said parts we can only offer a warranty on items with obvious signs of defect. Warranty for said parts cannot show any signs that they have been installed or used in any way. These parts must be defective out of the package. Improper use or installation of external and internal upgrade parts are 99% of the time the cause of failures of these items. Therefore warranty for external and internal upgrade parts will be contingent upon final inspection and confirmation of the parts once they are received.

Battery and chargers:

All damaged or failed Ni-Cd, Ni-Mh batteries are covered for 45 days to be free of defect.

Failures to Li-po or any lithium batteries will be handled on a case by case basis. Common failures to these types of batteries are due to improper use or charging. All chargers will be covered under a 45 day warranty to be free of defect. If it does not charge we will replace it.

Bone Yard:

Any products purchased from our bone yard section are as is with no warranty expressed or implied. Shipping damage, displays, prototypes, un-repairable, un-stock able, QC failed, factory defects, and otherwise un-sellable products will contribute to the bone yard. For these reason AirsoftGI will not be able to take a return or warranty for said product. All bone yard items are considered broken and do not work.

Manufacturer Warranty:

In general AirsoftGI will be able to handle most warranty claims in house. However, due to our distribution agreements we must let them handle their warranty claims. You will be notified at the time of RMA processing if your particular product will fall under this case. As a company we will be able to assist you in any ways we can on your warranty claim.

Warranty Limitations and Terms:

Warranties offered by AirsoftGI.com and its Manufacturers/Distributors whether expressed or implied are stated above in the warranty policy. Any additional warranty or service agreements will need to be noted on the customer order comments.

Airsoft GI is the #1 Airsoft retailers in North America as voted by Popular Airsoft. It is the goal of our company to always offer the best possible customer service in our industry. There is a reason why we are voted #1 retailer in North America not only 1 year but 2 years in a row. We are the most trusted and the favorite airsoft retailer and we can prove it.

The above stated return/warranty policy is effective starting June 19th 2012. All purchases made on or after May 5th 2012 will be covered under the new return/warranty policy.

Product Warranty Chart

Product Type

Warranty Offered

Warranty Length

Point of Contact

Warranty Provider

Airsoft GI Custom Guns

Yes

45 Days Factory Limited Warranty

[email protected]

Airsoft GI

A&K Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

Ares/Star Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

Classic Army Guns

Yes

60 Days Factory Limited Warranty

www.spartanimports.com

Spartan Imports

Cyma Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

D Boy Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

Echo 1 Guns

Yes

30 Days Factory Limited Warranty

[email protected]

Echo 1 USA

G&G Guns

Yes

45 Days Factory Limited Warranty

[email protected]

Airsoft GI

G&P Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

ICS Guns

Yes

45 Days Limited Warranty

www.airsoftsd.com

Airsoft GI

Javelin Guns

Yes

60 Days Factory Limited Warranty

www.spartanimports.com

Spartan Imports

JG Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

King Arms Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

KJW Guns

Yes

45 Days Factory Limited Warranty

[email protected]

Airsoft GI

KWA Guns *

Yes

45 Days Factory Limited Warranty

www.kwausa.com

KWA USA

Lancer Tactical Guns

Yes

45 Days Limited Warranty

[email protected]

Airsoft GI

LCT Airsoft Guns

Yes

45 Days Limited Warranty

[email protected]

Airsoft GI

Magpul PTS Guns

Yes

60 Days Limited Warranty

www.spartanimports.com

Spartan Imports

Polar Star *

Yes

45 Days Factory Limited Warranty

[email protected]

Polar star

SRC/TSD Guns

Yes

45 Days Limited Warranty

www.airsoftsd.com

Airsoft GI

Systema Guns

Yes

30 Days Factory Limited Warranty

[email protected]

Airsoft GI

Tokyo Marui Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

UTG Guns

Yes

45 Days Factory Limited Warranty

www.leapers.com

Leapers

VFC Guns

Yes

45 Days Factory Limited Warranty

[email protected]

Airsoft GI

WE Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

Western Arms Guns

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

Other Guns

Yes

45 Limited Warranty

[email protected]

Airsoft GI

Batteries

Yes

See warranty exclusions

[email protected]

Airsoft GI

BBs

Yes

N/A

N/A

N/A

External Parts

Yes

See warranty exclusions

[email protected]

Airsoft GI

Non-Oil Accessories

Yes

N/A

N/A

N/A

Tactical Gear

Yes

45 Day Limited Warranty /Factory warranty

[email protected]

Airsoft GI

Upgrade Parts

Yes

See exclusions

[email protected]

Airsoft GI

Magazines

Yes

45 Day Limited Warranty

[email protected]

Airsoft GI

Contour HD Cameras Cameras

Yes

180 Day Factory Limited Warranty

http://contour.com/support

Contour H

* Due to the our distribution agreements with these manufacturers all warranty claims must be filed directly thru the manufacturer.

RMA CHRISTMAS WARRANTY- EFFECTIVE NOV. 25th - JAN. 1st

Warranties provided by AirsoftGI will be extended until Jan 14th for items received by our customer's prior to Jan 1st. All items received after Jan 1st will be processed as a standard RMA. Please refer to our warranty section on our website for details. No extension will be given for items that are provided with a manufacturer warranty: UTG, SYSTEMA, SRC/ TSD, ECHO1, ICS, KWA, Classic Army

ONLINE REWARDS POINTS POLICY

GI Online Reward Points Program Policy:

Earn 2% back on your online purchases with airsoftgi.com online reward points.
You can spend your reward points at any time after its been awarded to you (normally 60 days after initial online purchase).

About GI Online Reward Points:

Get 2% credit back each time you shop online at airsoftgi.com.
Receive reward points for your online purchases! Get 2% back in store credit for every dollar you spend online! All valid online orders accumulate 2% of your order "sub-total" automatically (excludes shipping and tax) after 60 days from your original purchase date (to deduct any applicable refunds). Rewards points will automatically be stored in your account as a voucher balance for later use. You will not see the points in your account unless you have accumulated at least $250 in total online purchases in the past 60 days.
It's FREE! There is no need to sign up but you do need to have an active account with us.
The program is automatic and hassle-free.

How GI Online Reward Points works:

You earn GI Reward Points on all eligible online purchases you make from January 1, 2008 to the present and all future purchases made with an active permanent account. The GI Reward Points stay in your account until you redeem it as a voucher balance to use for future purchases. The GI Reward Points are automatically put into your account 60 days after your purchase. You have one year to spend your GI Reward Point's redeemed voucher balance. Once you have GI Reward Points in your account you may use them to redeem voucher balance in $5 increments.

For example, if you purchased $250 in eligible products between January 1, 2008 and now, you will earn 250 points or $5 in voucher balance to spend on future purchases.

You will need to login to your account to check how many points you have earned so far and redeem them as voucher balance when you're ready to make additional purchases.

Additional details on GI Online Reward Points:

GI Online Reward Points is currently only for online orders placed via our website airsoftgi.com and shipped to you via an active permanent account. You can not redeem GI Reward Points for cash. You won't earn and can't apply GI Reward Points to free items, past online purchases older than January 1st 2008, non-shipped, undeliverable, canceled or returned items. You won't earn, although you can use GI Reward Points, on sales tax and shipping charges. After you have redeemed your points for the chosen voucher balance amount, the voucher balance amount will credit against your outstanding balance. For example, if you used a $20 voucher for a $10 total purchase, the remaining voucher balance of $10 will be stored in your account for later use.

GI Reward Points will be credited to the account you use to make eligible online purchases. You can not combine GI Reward Points accrued in multiple accounts. Only one voucher balance may be used during checkout.

Guest Checkout do NOT qualify for GI Online Reward Points because there is no way to award the points without an active account with us, thus the rewards points are forfeited.

This offer is void where prohibited by law, and is good for United States shipping destinations only. International orders are not eligible to earn credit. GI rewards points are not transferable, have no cash value outside of Airsoft GI, and only works with Airsoft GI and its affiliates. We reserve the right to modify or terminate this program at any time without prior notice.

GIFT CERTIFICATE AND GIFT CARD POLICY

Gift Certificate Vouchers Policy:

Gift voucher are NOT immediately available for use after ordering from our website, we will need to approve the gift voucher purchase before you are able to use it to send by email or use for yourself. (Approvals are normally done in the mornings and evenings during business hours unless you call us at 1 (909) 869 0671 to expedite the approval)

Please note: We are not responsible if you send your gift voucher code to the wrong email address, once you send it, it will be removed form your voucher balance. The gift voucher system is completely automated and we cannot undo any mistakes you make during the sending of Gift Certificate Vouchers to someone else.

Gift Certificate Vouchers cannot be converted back in to cash once its been approved and added to your voucher balance.


Purchasing Gift Certificate Vouchers:

Gift Certificate Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email.


How to Send Gift Certificate Vouchers:

To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the top left hand column of each page. When you send a Gift Voucher, you need to specify the following: The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. (Note that you don't have to send the full amount that is in your Gift Voucher Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.


Buying with Gift Certificate Vouchers:

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for future purchases.


Redeeming Gift Certificate Vouchers:

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain a link to redeem the voucher. You will need to Login or Create an Account before you can redeem the Gift Voucher. There are various ways you can redeem the voucher:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will the be requested to create an account or Login, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method there will be a tick / check box on top of the coupon field, click that check box and click the continue button to redeem your Gift Voucher balance against that purchase.


When problems with Gift Certificate Vouchers occur.

For any queries regarding the Gift Voucher System, please contact the store by email at: [email protected] Please make sure you give as much information as possible in the email.

Gift Cards Policy:

THE FOLLOWING TERMS SHALL APPLY TO GIFT CARDS: IT MAY BE USED AS PAYMENT FOR PURCHASES MADE IN OUR VIRGINA WALK-IN STORE OR ONLINE; FOR MERCHANDISE ONLY (NOT REDEEMABLE FOR CASH); UNTIL THE CARD'S BALANCE REACHES ZERO; AND IN COMBINATION WITH OTHER PAYMENT METHODS. THE CUSTOMER IS SOLELY RESPONSIBLE FOR LOST, STOLEN, OR DESTROYED CARDS. THERE ARE NO FEES, MONTHLY SERVICE, OR DORMANCY. NO EXPIRATION DATE.


Purchasing Gift Cards:

Gift Cards are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased, a physical card will be shipped to your doorstep. This card will feature a redemption code that will add the corresponding amount to the recipient's Airsoft GI account for use in future purchases. Gift Cards will take up to 24 business hours to process.


Redeeming Gift Cards:

If you receive a Gift Card, you will need to Login or Create an Account before you can redeem the Gift Card. Visit: www.airsoftgi.com/giftcard and enter your 16 digit Gift Card Redeem Code located on the backside of your Airsoft GI Gift Card. Doing this will add the card's entire amount to your account. During the checkout process, on the payment method page there will be a check box top of the coupon field, click that check box and click the continue button to redeem your Gift Card balance on that purchase. Alternatively, you can use the redemption code during the checkout process. Using the Airsoft GI Gift Card in this manner will apply the entire card to your order. Any amount in the leftover balance will be then added to your account for future purchases.


Using Gift Card Online:

If you have funds in your account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear on top of the coupon field. Ticking this box will apply your Gift Card Account to your purchase. Please note, you will still have to select another payment method if there is not enough in your Gift Card to cover the cost of your purchase.


Using Gift Card over the Phone:

Call (909) 869-0671 and place your order. Mention the Gift Card as your payment method. Indicate if you wish to split the payment. Provide your Gift Card Redeem Code Number to the phone representative.
2. During the checkout process, on the same page that you select a payment method there will be a tick / check box to the right of the coupon field, click that check box and click the continue button to redeem your Gift Voucher balance against that purchase.



Using Gift Card In-Store:

Simply order your items with a sales representative. Mention the Gift Card as your payment method. Indicate if you wish to split payment between credit card and gift card(s). Provide the Gift Card at Checkout or Supply Gift Card Redeem Code Number.



When problems with Gift Cards Occur:
For any queries regarding the Gift Voucher System, please contact the store by email at: [email protected] Please make sure you give as much information as possible in the email.

CANADIAN AIRSOFT LAWS

CANADIAN AIRSOFT POLICIES

• We request 1 to 4 business days to process and ship most orders.
• Most orders will be shipped UPS Standard International. Please note: Delivery dates are not guaranteed due to required inspections by the Canada Border Services Agency (CBSA).
• Customer is responsible for all local taxes and tariffs such as duty or brokerage fees which are assessed by the CBSA.
• According to UPS, brokerage fees are based on the value the merchandise and are as follows:

“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”

• All airsoft guns being shipped to Canada must meet CBSA muzzle velocity requirements of 366 to 500 FPS w/ .20g BB’s.
• Canada Upgrade Package is available for most airsoft guns that do not meet FPS requirements. Be advised, requires additional processing time and cost.
• Airsoft GI reserves the right to refuse or charge additional shipping and brokerage fees on any unauthorized return. An unauthorized return is any package returned with out the proper return authorization from the RMA Department. To request a return, please email [email protected] or contact us at (909) 869-0671 during business hours.
• Any problems resulting from failure will be covered under Airsoft GI’s 45-Day Warranty. Please refer to our Warranty Policy for more details.
• Returns will be authorized on merchandise that is unused and in “brand new” condition. All returns are subject to a 15% restocking fee. Please refer to our Return Policy for more details.
• Canada orders do not qualify for Free Shipping Promo.
• Some small items such as AEG upgrade parts or patches are eligible for USPS shipping. Such orders would be shipped USPS 1st Class Mail.
• Airsoft GI will require verbal confirmation from the cardholder to verify any mismatched addresses (billing differs from shipping) or cardholder mismatches (cardholder differs from recipient) before shipment. To provide verbal confirmation, please contact us at (909) 869-0671 during business hours (9am to 5:30pm PST, Monday to Friday). Select option #2

GIFT GIVEAWAY PROMOTION POLICY

  • Gift Giveaway Promotion is only valid for online orders
  • Only specific items purchased will be eligible to receive a free gift. Item description page will indicate if an item(s) being purchased qualifies for the free gift promotion
  • Free gift items must be selected from the Shopping Cart page prior to completing the online checkout or they will be forfeited
  • If you experience any problems (DOA, failure, damage) with a free gift item you received, it will be covered under our 45-day warranty policy. Please refer to our Warranty Policy for more details
  • Returns for a refund, store credit or exchange are not eligible on any free gift items, no exceptions
  • Unused tokens will be forfeited and will not be available for use towards a future purchase
  • Token points do not have any cash value and cannot be redeemed for cash or store credit
  • If you are requesting to return any qualifying item for a refund, any free gift items that were awarded must also be returned. All authorized returns for refund, store credit or exchange must be in brand new and unused condition. Customers will be charged the full retail price of any merchandise, including free gift items, returned in unsatisfactory, unresellable condition
  • Airsoft GI maintains the right to modify terms and conditions, or end the promotion at anytime without notice

STRICT MAP POLICY

Strict Map Policy:

Products marked with Strict Map Policy under the price on the products info page have a strict minimum advertised price set by the manufacturer, no additional discount is allowed.

Products marked with "This product is Excluded from Coupon Codes" cannot be used with coupons.

Copyright © 2014 Airsoft GI
Airsoft GI CAGE CODE   See Airsoft GI Reviews at Bizrate.com
Disclaimer: All airsoft guns are required to have the tip (1/4 inch) of the barrel permanently colored in blaze orange. No person may openly display or expose any imitation firearm (replica firearm), in a public place. The term "public place" means an area open to the public or exposed to public view and includes streets, sidewalks, bridges, alleys, plazas, parks, driveways, parking lots, automobiles, whether moving or not, and buildings open to the general public, including those that serve food or drink, or provide entertainment, and the doorways and entrances to buildings or dwellings and the grounds enclosing them.
Any person who changes, alters, removes, or obliterates any coloration or markings that are required for by any applicable state or federal law or regulation, for any imitation firearm (replica firearm), or device in any way that makes the imitation firearm (replica firearm) or device look more like a firearm is guilty of violating the state or federal law.
By accessing the Site, you certify that you are older than 18 years of age or the age of majority where you live, whichever is older; that you are the owner of any credit card used to purchase on items on the Site; that you are familiar with all local laws in your area affecting your legal right to access airsoft products; that any products you buy are for your own private enjoyment and that you will NEVER share these products with a minor in ANY WAY.

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