Airsoft GI welcomes you to contact our customer service team with any questions you may have. We have
made ourselves available to our customers by phone, email, and live support. Before contacting us we recommend reading our Frequently Asked Questions Page
as you may find an answer to your question and save yourself some time.
GI Live Support
| Customer Service Live Support |
Sales Live Support |
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For any order related questions you may get immediate assistance via Live Support.
Live Support Representatives are available between
the Hours: 9:00AM - 5:30PM PST Monday-Friday
Phone
For any questions about order status, product availability, technical support, and product information
you can contact us by phone at the number and time listed below. We have multiple lines and customer service
representatives available to take your call. If all lines are busy then please call back at a later time. We will not answer any question regarding the removal of the permanently colored red safety tip, no
exceptions will be made.
Phone Number: 1(909)869-0671
Regular Hours: 9:00AM - 5:30PM PST Monday-Friday
Phone Orders:
- To place an order by phone please contact us at (909) 869-0671 during business hours (9am to 5:30pm PST, Monday to Friday)
- Before calling to place your order, please note the names and product ID numbers of the items you wish to purchase. If you require assistance as far as product recommendations or parts compatibility, you can speak to a Sales Representative by selecting option #3 when calling
- All phone orders are payable by credit card only. Please have your card available and ready to provide the card type, number, expiration date, cardholder name and billing address when calling
- A valid contact phone number and email address is required when placing any phone orders
- Customers will be notified by email regarding order status updates, stock discrepancies or problems with order processing
Email
We try to answer all email inquires by the following business day. However, given the high volume of
emails we often receive please allow 3 business days for a response. Business days do not include Saturday or Sunday.
Also, if inquiring about an order please provide your name and order number. Not providing adequate information to
reference your order or contacting the wrong department will delay our response.
Order Status:
For any questions regarding the status of an order please email:
cs@airsoftgi.com
Inventory:
For any questions regarding products and inventory please email:
sales@airsoftgi.com
Tech Support:
For any questions regarding technical support; such as parts compatibility and recommendations, upgrade and repair solutions please email:
tech@airsoftgi.com
Marketing:
For any questions regarding event/game sponsorship please email:
marketing@airsoftgi.com
Returns:
To request a return, place a warranty claim, or report receiving damaged merchandise please fill out and submit our RMA Request Form.
Mis-Ship:
To report missing and/or incorrect items, please email: misship@airsoftgi.com
Note: Include a valid order number as well as contact information. Please allow 48 to 72 business hours to receive a response |
