Decent Processing Time, Give them a break I saw their storage rack when it was down stairs and it was completely full. BE PATIENT they will get to your gun when your turn comes up.
They took my stock G&G m14 and made it into a beast of an airsoft gun. Were talking 440fps at 25 rps using my 11.1v 3200mah, 30C, battery AND I CAN ACCURATELY SEND A LINE OF BBS OUT TO 200FT AND HIT SOMEONE IN THE CHEST EVERY TIME!!!!!!! And my gun has yet to have any issues, and I've had to for 9 months now with that set up.
Their techs keep you well informed about which parts they intend to install in your gun.
Unlike other shops, they will not send your gun out unless it is fully functioning.
Decent turn around time.
They try to save you as much money as possible.
The best way to reach the tech department is through email, when I was a graduate student, that's how we communicated with professors. LEARN IT, USE IT, LOVE IT YOU CAVEMEN.
THEY DELIVERED EXACTLY WHAT THEY PROMISED.
The wait time can be a bit extensive if your gun has many issues like mine, which is fine because you really cannot rush quality, Trust me I am a quality engineer for Malins Pools.
Rating: [5 of 5 Stars!]