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| Airsoft GI Supports: |
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The Players have Spoken! Airsoft GI is very honored to have won two categories in the first ever Player's Choice Awards, hosted by Popular Airsoft. We have been voted Best Airsoft Retailer for North America and won the award for Best Airsoft Video posted Online. Thank you all who voted, we wouldn't be here with out you!
Click the image above to see all categories.
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| Displaying 21 to 25 (of 70 testimonials) |
Result Pages: 5 |
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| J. Schreffler |
Date Added: Tuesday 13 March, 2012 |
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Having played airsoft for over 10 years, and being a professional airsmith, I have purchased all sorts of parts from virtually every major retailer. Never before have I seen the fastidious customer service offered by Airsoft GI. I have several times been amazed by the service I have received, but most incredible was a recent incident where a part had fallen out of a kit some time during package processing. It would have been perfectly easy for Airsoft GI to simply tell me that I must have lost it and it was my problem, but instead the looked for it and actually found and shipped me the missing item. The whole problem took less than two days for me to call, inform them of the problem, and for them to find and ship the part. I was blown away. Unsurprisingly, I will continue to order guns and parts from Airsoft GI. |
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| C. Bonvenuto |
Date Added: Tuesday 21 February, 2012 |
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I just wanted to let you know why Airsoftgi is my only retailer from now on. I made an order last week and the item was out of stock. I called and talked to Nathan who work with me for a long time trying to find a replacement part, for the out of stock item, as I needed it for an upcoming event. Nathan put in 110% in trying to find an alternative part, including searching the Boneyard, and made me feel like he really cared about my order. In the end no alternative replacement was found but because of Nathan and how he treated me I was good with that. Now this is where the story usually ends but I get a message from Nathan when I arrived this morning saying he found the part and was shipping it out!!! I can’t believe that even after working with me all that time he still did not give up and eventually found the part. Kudos to Nathan and Airsoftgi. I have officially sent separations letter to Evike and my other retailers as they have never come close to that kind of service. Just wanted to make sure you know how great Nathan is and that you won over a customer for life that will be spreading the word on just how great you guys are. |
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| C. McCune |
Date Added: Thursday 16 February, 2012 |
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Dear Airsof GI,
I just wanted to let you know that I received the Airsoft gun I ordered for my son's November 17th birthday. It arrived earlier today as the tracking info said it would. What a cool surprise when we received a box with Happy Birthday messages written all over it from you guys! And then when he opened it there was an Airsoft GI shirt, a couple ASGI hats and a bag of BB's. It really made this gift special and not to mention he tested out the gun and it worked great! This was our first time ordering from Airsoft GI and we are very impressed with the friendly and thoughtful service. You guys are awesome and we will definitely be ordering from you again and also telling our friends what a great company you are.
Thanks again for the awesome service |
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| D. Kalapp |
Date Added: Saturday 11 February, 2012 |
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I was in your store on 11/21/09 to purchase my sons Christmas present. We are all newcomers to airsoft and had alot of questions. We were helped by Albert and I must say he was the most helpful person I had dealt with so far this shopping season. He took the time to answer all of our questions and made sure to give us information about indoor airsoft rules. I purchased my sons entire start-up and plan to visit your store more often. The service I received there will keep my from buying elsewhere. Thank you to your employee Albert and he should be commended on his great service.
Thank you so much |
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| M. Smedley |
Date Added: Monday 21 November, 2011 |
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Seriously I dont know how much to thank you for getting my order in as fast as possible...I have commited to ordering my Echo1 E90 from you in the begining of december and I just wanted to remind you all of how good of a job you are doing around here. But I just wanted to thank you sooo much for everything. I definitely look forward to ordering from you again. |
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| Displaying 21 to 25 (of 70 testimonials) |
Result Pages: 5 |
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| Click here to submit your testimonial |
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Survey Question/Answers |
Count |
Percent |
Graph |
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1. What is your gender? |
| Male |
244 |
97.60% |
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| Female |
6 |
2.40% |
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2. What age group do you
fall under? |
| 18 to 24 |
138 |
55.20% |
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| 25 to 34 |
53 |
21.20% |
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| 35 to 44 |
43 |
17.20% |
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| 45 to 54 |
9 |
3.60% |
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| 55 or over |
7 |
2.80% |
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3. How did you hear
about AirsoftGI.com? |
| From a Friend |
51 |
20.40% |
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| Online Ads |
32 |
12.80% |
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| Other Airsoft Site |
81 |
32.40% |
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| Search Engine |
86 |
34.40% |
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4. How satisfied are you
with the website layout of AirsoftGI.com? |
| Very Dissatisfied |
4 |
1.60% |
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| Dissatisfied |
1 |
0.40% |
|
| Neutral |
15 |
6.00% |
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| Satisfied |
109 |
43.60% |
|
| Very Satisfied |
121 |
48.40% |
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5. How easy is it to
checkout your order? |
| Very Difficult |
0 |
0.00% |
|
| Difficult |
1 |
0.40% |
|
| Neutral |
10 |
4.00% |
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| Easy |
110 |
44.00% |
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| Very Easy |
129 |
51.60% |
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6. How often is the
product you are looking for in stock? |
| Never |
0 |
0.00% |
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| Rarely |
3 |
1.20% |
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| Sometimes |
20 |
8.00% |
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| Usually |
146 |
58.40% |
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| Always |
81 |
32.40% |
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7. How satisfied are you
with the variety of products offered? |
| Very Dissatisfied
|
0 |
0.00% |
|
| Dissatisfied |
3 |
1.20% |
|
| Neutral |
30 |
12.00% |
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| Satisfied |
143 |
57.20% |
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| Very Satisfied |
74 |
29.60% |
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8. Does AirsoftGI.com
have reasonable prices among online competitors? |
| Strongly Disagree |
0 |
0.00% |
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| Disagree |
7 |
2.80% |
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| Neutral |
25 |
10.00% |
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| Agree |
126 |
50.40% |
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| Strongly Agree |
92 |
36.80% |
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9. Were all your
questions answered by the service representative? |
| Strongly Disagree |
3 |
1.20% |
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| Disagree |
1 |
0.40% |
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| Neutral |
70 |
28.00% |
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| Agree |
91 |
36.40% |
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| Strongly Agree |
85 |
34.00% |
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10. How long did it take
to receive your order? |
| 16+ Days |
8 |
3.20% |
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| 12 to 15 Days |
11 |
4.40% |
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| 8 to 11 Days |
54 |
21.60% |
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| 4 to 7 Days |
145 |
58.00% |
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| 1 to 3 Days |
32 |
12.80% |
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11. How satisfied are
you with the delivery time? |
| Very Dissatisfied |
3 |
1.20% |
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| Dissatisfied |
14 |
5.60% |
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| Neutral |
46 |
18.40% |
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| Satisfied |
126 |
50.40% |
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| Very Satisfied |
61 |
24.40% |
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12. What is your overall
satisfaction with the shopping experience at
AirsoftGI.com? |
| Very Dissatisfied |
1 |
0.40% |
|
| Dissatisfied |
4 |
1.60% |
|
| Neutral |
11 |
4.40% |
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| Satisfied |
107 |
42.80% |
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| Very Satisfied |
127 |
50.80% |
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13. Please help us by
providing additional comments especially if you were
dissatisfied with anything: |
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Responses from this
question was removed for privacy reasons. |
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