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RMA Form

To request a return, submit a warranty claim, or report receiving damaged merchandise please fill out the RMA Request Form at the bottom. Our policies regarding returns and warranty are listed below.

Return Policy:

  • Returns are not available unless Airsoft GI (GI Toys) has pre-authorized the return under extreme circumstances.
  • A %15 restocking fee will be applied to all items authorized for return by Airsoft GI's RMA Department. Restocking fee and rate is subject to change at any time, at the discretion of Airsoft GI.
  • All items returned to Airsoft GI must first receive authorization and an RMA number from Airsoft GI's RMA department. Do not ship back anything without prior authorization from Airsoft GI. Any item(s) sent back without prior authorization or the RMA number clearly written on the package will not be processed and may be refused.
  • All upgrade parts are sold as is, all sales final, absolutely no exceptions.
  • Custom guns and special ordered products are not returnable/refundable at all, absolutely no exceptions.
  • Shipping charges are not refundable, and return shipping for any item(s) is not covered, absolutely no exceptions.

Warranty Policy:

To place a warranty claim please contact us by filling out the RMA form below. All claims must be submitted within the warranty period, no exceptions.

Please view our Airsoft 101 Guide before inquiring about warranty to insure that you are operating your airsoft gun properly and for troubleshooting tips. This will save us and you some time in correspondence and may resolve your problem.

All airsoft guns purchased from Airsoft GI, not already covered under warranty by the manufacturer, are covered under our 15 day limited warranty. This warranty is provided in lieu of all other expressed or implied warranties including warranties of merchantability. Batteries and magazines are also covered by our 15 day limited warranty. Tactical gear, internal, and external upgrade parts are not covered under any warranty. The limitations and coverage of the warranty are listed below.

The customer is responsible for contacting the manufacturer directly for any warranty not provided by Airsoft GI, unless otherwise stated. Please refer to the warranty chart at the bottom of this section to determine what warranty your airsoft gun has and how to contact the manufacturer.

*As one of the largest airsoft retailers in the world; we work very closely with our suppliers and manufactures. Each manufacture and supplier offers different types of limited factory warranties. We will try our best within our ability to assist our customers to obtain factory warranties on products with legitimate factory defects.

What is covered:

  • All airsoft guns purchased from Airsoft GI, not already covered under warranty by the manufacturer, are covered by our 15 day limited warranty. This warranty is provided in lieu of all other expressed or implied warranties including warranties of merchantability. Please refer to the warranty chart at the bottom of this section to determine how you airsoft gun is covered.
  • Batteries and magazines are also covered under our 15 day limited warranty.
  • Airsoft GI warrants all airsoft guns sold through www.airsoftgi.com and Airsoft GI's walk-in store to be free from manufacturer defects in materials and workmanship under normal usage for 15 days effective from the date of delivery.
  • Airsoft GI, at its option, will at no charge repair or replace all airsoft guns, magazines, and batteries that conform to its warranty. We may use functionally equivalent, reconditioned/refurbished/pre-owned or new products, accessories or parts.

What is not covered:

  • Shipping Charges: Return shipping for any item(s) is not covered under any warranty, absolutely no exceptions.
  • Abuse and Misuse: Defects or damage that result from: (a) improper operation, storage, misuse, or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity, perspiration, sand, dirt, extreme heat, or the like; (c) use of the products for commercial purposes or subjecting the product or accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Airsoft GI.
  • Unauthorized Service and Maintenance: Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Airsoft GI are excluded from coverage. This includes removal or alteration of the orange safety tip. Products that show evidence of tampering are excluded from coverage.
  • Removal of Orange Safety Tip: Removal or covering of orange tip voids any and all warranty.
  • Use of Bad BBs: The use of any poor quality BBs such as those sold at but not limited to; Walmart, Dick's Sporting Goods, K Mart, Big 5, etc., will completely void any gun's warranty. The aforementioned BBs should be disregarded and not used. They are of poor quality and will damage the airsoft guns we sell.
  • Tactical Gear, Internal, and External Upgrade Parts: Tactical gear, internal, and external upgrade parts are not covered under any warranty.

Product Warranty Chart

Product Type Warranty Offered Warranty Length Point of Contact Warranty Provider
Airsoft GI Custom Guns Yes 15 Days Factory Limited Warranty [email protected] Airsoft GI

A&K Guns

Yes 15 Day Limited Warranty [email protected] Airsoft GI
Ares/Star Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
Classic Army Guns Yes 60 Days Factory Limited Warranty www.spartanimports.com

Spartan Imports

Cyma Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
D Boy Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
Echo 1 Guns Yes 30 Days Factory Limited Warranty [email protected] Echo 1 USA
G&G Guns Yes 15 Days Factory Limited Warranty [email protected] Airsoft GI
G&P Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
ICS Guns Yes 15 Days Limited Warranty www.airsoftsd.com Airsoft GI
JG Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
King Arms Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
KJW Guns Yes 15 Days Factory Limited Warranty [email protected] Airsoft GI
KWA Guns Yes 45 Days Factory Limited Warranty www.kwausa.com KWA USA
SRC/TSD Guns Yes 15 Days Limited Warranty www.airsoftsd.com Airsoft GI
Systema Guns Yes 30 Days Factory Limited Warranty [email protected] Airsoft GI
Tokyo Marui Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
UTG Guns Yes 30 Days Factory Limited Warranty www.leapers.com Leapers
VFC Guns Yes 15 Days Factory Limited Warranty [email protected] Airsoft GI
WE Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
Western Arms Guns Yes 15 Day Limited Warranty [email protected] Airsoft GI
Other Guns

Yes

15 Day Limited Warranty [email protected] Airsoft GI
Batteries Yes 15 Day Limited Warranty [email protected] Airsoft GI
BBs No N/A N/A N/A
External Parts No N/A N/A N/A
Non-Oil Accessories No N/A N/A N/A
Tactical Gear No N/A N/A N/A
Upgrade Parts No N/A N/A N/A
Magazines Yes 15 Day Limited Warranty [email protected] Airsoft GI

  • Return Merchandise Authorization (RMA) # Request Form

    Please fill in all fields in order to submit your RMA form for processing.

  • Please enter the Order # for which your are returning the item for so that we can process your RMA request.

  • Please enter the first and last name for which the order was placed under.

  • Please enter the phone # where you can be reached at.

  • Please enter the email address where you can be reached at.

Please enter the physical address of where you can be reached at. (No PO Boxes)

  • Please list the product(s) you are returning.

  • Please briefly summarize your reason for the return.

  • Terms of Use Waiver

    By filling out and signing this RMA Request Form I, the customer, acknowledge that the reasons for returning the above listed item(s) is true and accurate to the best of my knowledge; furthermore, I understand that the final decision regarding any return for refund, exchange, store credit, replacement, or repair will be determined by Airsoft GI after the inspection of all items. I acknowledge that I have read and clearly understand all policies and procedures regarding returns and warranties stated by Airsoft GI. All items returned to Airsoft GI must first receive authorization from Airsoft GI's RMA Department. Please do not ship back anything without prior authorization from Airsoft GI. All RMA returns must be accompanied with the issued RMA number as well as any requested information (i.e. RMA request form, e-mail correspondence, and a copy of your invoice).

  • Security Code:
    Airsoft GI CAGE CODE   See Airsoft GI Reviews at Bizrate.com
    Disclaimer: All airsoft guns are required to have the tip (1/4 inch) of the barrel permanently colored in blaze orange. No person may openly display or expose any imitation firearm (replica firearm), in a public place. The term "public place" means an area open to the public or exposed to public view and includes streets, sidewalks, bridges, alleys, plazas, parks, driveways, parking lots, automobiles, whether moving or not, and buildings open to the general public, including those that serve food or drink, or provide entertainment, and the doorways and entrances to buildings or dwellings and the grounds enclosing them.
    Any person who changes, alters, removes, or obliterates any coloration or markings that are required for by any applicable state or federal law or regulation, for any imitation firearm (replica firearm), or device in any way that makes the imitation firearm (replica firearm) or device look more like a firearm is guilty of violating the state or federal law.
    By accessing the Site, you certify that you are older than 18 years of age or the age of majority where you live, whichever is older; that you are the owner of any credit card used to purchase on items on the Site; that you are familiar with all local laws in your area affecting your legal right to access airsoft products; that any products you buy are for your own private enjoyment and that you will NEVER share these products with a minor in ANY WAY.

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