To request a return, submit a warranty claim, or report receiving damaged merchandise please fill out the RMA Request Form at the bottom. Our policies regarding returns and warranty are listed below.

Return Policy:

• Due to the nature of the products listed on our website ALL SALES ARE FINAL.
• Returns are not available unless Airsoft GI (GI Toys) has pre-authorized the return under extreme circumstances.
• A %15 restocking fee will be applied to all items authorized for return by Airsoft GI's RMA Department. Restocking fee and rate is subject to change at any time, at the discretion of Airsoft GI.
• All items returned to Airsoft GI must first receive authorization and an RMA number from Airsoft GI's RMA department. Do not ship back anything without prior authorization from Airsoft GI. Any item(s) sent back without prior authorization or the RMA number clearly written on the package will not be processed and may be refused.
• All upgrade parts are sold as is, all sales final, absolutely no exceptions.
• Custom guns and special ordered products are not returnable/refundable at all, absolutely no exceptions.
• Shipping charges are not refundable, and return shipping for any item(s) is not covered, absolutely no exceptions.

Warranty Policy:

To place a warranty claim please contact us by filling out the RMA form below. All claims must be submitted within the warranty period, no exceptions.

Please view our Airsoft 101 Guide before inquiring about warranty to insure that you are operating your airsoft gun properly and for troubleshooting tips. This will save us and you some time in correspondence and may resolve your problem.

All airsoft guns purchased from Airsoft GI, not already covered under warranty by the manufacturer, are covered under our 15 day limited warranty. This warranty is provided in lieu of all other expressed or implied warranties including warranties of merchantability. Batteries and magazines are also covered by our 15 day limited warranty. Tactical gear, internal, and external upgrade parts are not covered under any warranty. The limitations and coverage of the warranty are listed below.

The customer is responsible for contacting the manufacturer directly for any warranty not provided by Airsoft GI, unless otherwise stated. Please refer to the warranty chart at the bottom of this section to determine what warranty your airsoft gun has and how to contact the manufacturer.

*As one of the largest airsoft retailers in the world; we work very closely with our suppliers and manufactures. Each manufacture and supplier offers different types of limited factory warranties. We will try our best within our ability to assist our customers to obtain factory warranties on products with legitimate factory defects.

What is covered:

• All airsoft guns purchased from Airsoft GI, not already covered under warranty by the manufacturer, are covered by our 15 day limited warranty. This warranty is provided in lieu of all other expressed or implied warranties including warranties of merchantability. Please refer to the warranty chart at the bottom of this section to determine how you airsoft gun is covered.
• Batteries and magazines are also covered under our 15 day limited warranty.
• Airsoft GI warrants all airsoft guns sold through www.airsoftgi.com and Airsoft GI's walk-in store to be free from manufacturer defects in materials and workmanship under normal usage for 15 days effective from the date of delivery.
• Airsoft GI, at its option, will at no charge repair or replace all airsoft guns, magazines, and batteries that conform to its warranty. We may use functionally equivalent, reconditioned/refurbished/pre-owned or new products, accessories or parts.

What is not covered:

• Shipping Charges: Return shipping for any item(s) is not covered under any warranty, absolutely no exceptions.
• Abuse and Misuse: Defects or damage that result from: (a) improper operation, storage, misuse, or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity, perspiration, sand, dirt, extreme heat, or the like; (c) use of the products for commercial purposes or subjecting the product or accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Airsoft GI.
• Unauthorized Service and Maintenance: Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Airsoft GI are excluded from coverage. This includes removal or alteration of the orange safety tip. Products that show evidence of tampering are excluded from coverage.
• Removal of Orange Safety Tip: Removal or covering of orange tip voids any and all warranty.
• Use of Bad BBs: The use of any poor quality BBs such as those sold at but not limited to; Walmart, Dick's Sporting Goods, K Mart, Big 5, etc., will completely void any gun's warranty. The aforementioned BBs should be disregarded and not used. They are of poor quality and will damage the airsoft guns we sell.
• Tactical Gear, Internal, and External Upgrade Parts: Tactical gear, internal, and external upgrade parts are not covered under any warranty.

Product Warranty Chart