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Ok, you guys are great! I got on the GI forums to do the usual, and I got a private message. It quoted teambutterfield(a GI forum moderator and probably a GI employee) saying that I won the Novak NeXt pistol from a free raffle on the GI forums. I was amazed at what I saw! I couldn't believe it. I have never won anything like this in a raffle, let alone a $140 pistol! I was so excited that I had to tell somebody, so I told my parents. My mom read it, read it again, and said "Yea right, its just some mean kid playing a prank on you." Comes about 7 days later, she says that they weren't lying, you got a package from Airsoft GI. I was so excited, I got home from school and opened it up right away. I must say, you guys really know how to pick out a prize! My family is in a bit of an financial downturn, so this really made a probably weak Christmas a real special one!!! Thanks again GI, keep up the great work and customer service! You can assure that you are the only airsoft retailer I will be buying from!
Good day gentlemen. I wanted to thank you for the very efficient and informative order process. I also want you to know that your tactical gear, mag pouches specifically, is of very good quality. I have MOLLE equipment that was issued to me as an infantryman in the Army, and I've looked at a lot of the aftermarket MOLLE equipment being sold at the post retailers, for twice as much or more, and yours is every bit as good. I have an inexpensive plate carrier and mag pouches from you for my personal gear and I was impressed enough that I have ordered more pouches for my issue LBV. So far the plate carrier is holding up to my level IV plates. I have mentioned your company several times to the guys in my unit, and when I get the new mag pouches and dump pouch I have no doubt you will get some orders since our command is allowing us some latitude in our gear. I do not have any airsoft guns at this time, but have considered getting one just for training purposes. If i do I'm certain I will be contacting you for advice on the best M4 clone for my needs. Thanks again,
-Specialist U.S. Army (name withheld by request)
Quality service in America?
YOU BET!
I just got off the phone with Josh. 30 minutes this guy sat on the phone, changing an order I screwed-up online by explaining characteristics of different models like he knew them cold, and ultimately helping me make a much better choice in guns by helping me more clearly understand what things were most important to *my* order.
Way to go Josh!
You educated a dad, made his son's Christmas a major score, and landed a believer that a company here really believes in customer service.
Thanks again and Merry Christmas!
Thanks for your help Joshua. Prioritizing my order wasn't necessary, but greatly appreciated. You guys are by far the best I have dealt with since entering the hobby. Merry Christmas and Happy Holidays to all!
Hey Airsoft GI, I got my order a week ago and I would like to thank you on another job well done. I would also like to personally thank Josh for his professional service and for prioritizing my order. I ordered a p90 about a week ago for my weekend game. Being the number one airsoft retailer in the USA, I knew that you guys would have hundreds if not thousands of orders to process during the Christmas season. When I spoke on the phone with Josh he was able to make my order arrive before my game. You guys have the best customer service I have seen in my life, way more professionally handled than Evike!
I wanted to thank you all there at Airsoft G.I. you guys are awesome! I love your customer service! I was just wondering, could you all please add more info on your product descriptions? Like weight, Length, Battery type, etc. I have done disruptions on product web-sites before. I could help, if you want. I hope you have an awesome Christmas season!
I wanted to thank you, it arrived in 5 business days after ordering. Your speed on getting it here was outstanding compared to most other online companies.
Hello,
I just wanted to thank you for such a quick response! UPS shows it will arrive just before Christmas; you will make my son will very happy. It's great to know your firm cares about it's customers. I will recommend your company to all our friends.
Hello,
You folks over at GI really did a great job with this order. You were able to get the order processed, invoiced, pulled & packaged, and over to UPS in record time. I look forward to giving you orders in the near future. Once again I can't thank you enough, and if your company has any type of csi forms, please mail/email me one, because as of so far I am completely satisfied. Merry Christmas & Happy Holidays to all of you.
Just wanted to take a moment to thank you for your prompt responses and actions regarding this issue. We received the replacement magazine shortly after sending in the return form and it works perfectly.
The way you handled this problem was very professional and refreshing. You can count on us being a return customer.
I recently ordered the AGM MP001, I just want to say that you guys have THE BEST Airsoft Website, I already have 14 eliminations with this fine piece of equipment and its stock. I always hear so many bad things about other retailers, but not you guys. I just want to say thank you and I appreciate what you guys do and how you do it. Keep up the good work, I will indefinitely be ordering from Airsoft GI and I will be passing the word around that you guys are superb in every way.
Dear AirsoftGI,
I just wanted to write and say that you guys have been great! I have bought every airsoft gun I have ever owned from you and I must say that every time you guys blow my mind with your experienced staff, 10+ Stars customer service, and the selection you have available! I just wanted to say thanks for being truly a one of a kind store.... and truly the best airsoft store I believe in the world, not just the United States... I hope you never forget your values and continue to serve us airsofters just as great as you do now in the future!
I purchased a Vector Arms Echo 1 MP5A4 RIS Gift Package and I have to say it's really awesome! Before I purchased this package, I had a few questions about the gun and I called your number. I was very surprised at the helpful customer service because your employees were very nice and answered all my questions. they even helped me find some pretty good deals. I ended up buying the package for a great price. With this kind of service I look forward to purchasing from you again.
Hello Airsoft GI,
I wanted to write your company and say thank you for running a tight
operation. My order was placed on line last Wednesday and today, one week later,
I had a visit from the UPS truck.
Everything is in the package like it should be.
Airsoft GI-
I just wanted to say thanks for your excellent communication with me. This is my first (of probably many) transaction with your website and I Have to say it has been by far the most pleasant and stress-free internet purchases of airsoft gear I've ever made.
Thank you Airsoft GI. I don't have any questions but i just wanted to comment you all on your service. Airsoft GI has really good service and provide the best products. You are also very good at keeping the customer up to date on their orders. Keep up the good work!
Have a great New Year!
Hello, I ordered a sniper rifle and I lost a small spring when setting it up. So I called your store, and Tyler picked up, he is so considerate and nice. Airsoft Gi's customer service is the best in the world! I would like to thank Tyler for being understanding!
Hello,
I have to say buying through Airsoft GI is an absolute pleasure. I drove 2 hours to their location and had excellent customer service while there. They even modified my KWA M4 same day so that I could take it home with me that day. Two weeks later I saw the employee that sold me my gear at a game and he lent me his optics system since my battery had died on mine and then ended up switching optics with me. I have never had such a rewarding experince with a company as I have with Airsoft GI. I would highly reccommend using them whether in their retail location or online. Thanks Ross and Airsoft GI.
Hello AirsoftGI.com! Thank you for your easily operated website, it makes my purchases very easy. I am happy with your feedback and customer service!
Thank you!
I just hung up the phone calling into your customer service, and I will have to say, not only was your employee a very knowledgable he was polite and helpful. I will deffinently make all my orders from AGI for as long as im buying online.
I spoke with a gentlemen by the name of Tyler i believe it was, and I will say he is a good employee, give AGI a good name.
Thanks for being #1
I just wanted to write this letter to inform you to keep up the good work.
I'am new to AIRSOFT and a friend directed me to your site to start me in the
sport. I purchased a gift package(Vector Arms Full Metal MK5A5 Gift Package
ONLINE ONLY) a few days ago and let me tell you, the transaction went great.
I placed the order on line then had to call you guys to verify transaction
and the operator that had answered the phone was very professional and
helpful. That half went great and I thank you.
You guys kept me up to date with e-mails that I loved.
A second interaction with you was one of the items was on back order and I
called in with a few questions and the operator that had picked up the phone
that time was extremely helpful and offered plenty of advice. I wish I could
remember their names to show them due credit.
The package arrived yesterday and evrything was in order and works great.
I want to thank you all and keep up the good work. I will be giving you all
my buisness and push any buisness I can your way.
Thanks again.
Hello, I just had conversations with your phone reps, Tyler and Tim, and I wanted to tell you how very helpful that they both have been. My son is new to airsoft so we recently have been buying things from your website. We had a problem with a battery that we received, my son was a little bummed out thinking that it was his gun. These 2 guys are the best; they are very helpful, polite, and they did a great job for us. My son as turned all of his buddies on to your site and we will continue to shop with you because you are the best! Your customer service team gets an A+. Thanks tons.
-L. Ludowitz and T. Bailey
Hello AirsoftGI,
I just wanted to say I thought that this was by far the best online transaction I have EVER experienced. The order form was simple and straightforward, the customer service was excellent, and the delivery only took TWO days! Now that's what you call fast shipping! Thank you so much AirsoftGI!
Hey you guys, I just wanted to thank you so much.
I placed an order about a week ago, and i sent you guys an email asking if it would arrive in time for a game. you guys set it as a priority order which i really appreciated (as i type this, my gun, which arrived today is charging for the game which is tomorrow) Also, the quality of the gun was amazing. and I really appreciate your checking the gun before shipping. I will definitely be back. I am a very happy customer. Thanks so much. You guys ROCK!
Thank you Airsoft GI, your prices! your videos, your customer service and your selection is more than the average airsofter can ask for! Keep up the good work and stay ahead of the pack!
AirsoftGI is always good about "making nice" with the customer, they are the only airsoft vendor that has above and beyond customer service.
This is really important to me because they don't make me feel like I'm just an order number, they do whatever in there power to set things even. I have spent hundreds of happy, guilt free, dollars on AirsoftGI.
Thanks for your help with leading this process. It’s been a very professional and pleasurable experience.
Hi! I would just like to tell you guys that your service is amazing! I was working with a gentlemen named Tyler and he helped me out a lot, he deserves a raise lol. I have ordered from other sites like *****.com and no one, I mean no one, is as fast and as nice to work with as you guys. So I would just like to thank Tyler with phone support and all the AirsoftGI staff for being awesome and they best airsoft superstore ever!
Thank you for your response. You guys are the best. My son will really appreciate it and I know he will be so suprised and excited. Thanks again and I will be ordering more from Airsoft GI soon.
Thanks so much for your service guys! Shopping on your site is easy, your deals are awesome, and your customer support is great. Your UPS tracking option is so awesome and convenient. My gear arrived right on schedule! I already have plans for doing business with you in the near future. Thanks again!
I would like to let you guys know i really appreciate the great service. I called three times in a row with different questions and every time, the representative was more than happy to help me out and was polite as could be. I will not do business with anyone else. First time buyer and you guys hooked me to your great prices and customer service. Thanks alot for the great experience.
To The Airsoft GI Staff:
I just wanted to take an minute and thank all of you at Airsoft GI for your
knowledgeable and friendly service. I have had the opportunity to talk with
Josh and Andrew in the Sales Department and they have always been helpful in
answering my questions. I sincerely appreciate the guys in the Shipping
Department taking the time and energy to protect my orders with care. I
appreciate Tim's reviews of new products. As you know there are numerous
airsoft reviews on the net but few offer quality and substance. I also want
to thank you for having promotional offers and free shipping. All of these
elements are why I continue to do business with Airsoft GI.
Thank you,
Seriously I dont know how much to thank you for getting my order in as fast as possible...I have commited to ordering my Echo1 E90 from you in the begining of december and I just wanted to remind you all of how good of a job you are doing around here. But I just wanted to thank you sooo much for everything. I definitely look forward to ordering from you again.
I was in your store on 11/21/09 to purchase my sons Christmas present. We are all newcomers to airsoft and had alot of questions. We were helped by Albert and I must say he was the most helpful person I had dealt with so far this shopping season. He took the time to answer all of our questions and made sure to give us information about indoor airsoft rules. I purchased my sons entire start-up and plan to visit your store more often. The service I received there will keep my from buying elsewhere. Thank you to your employee Albert and he should be commended on his great service.
Thank you so much
Dear Airsof GI,
I just wanted to let you know that I received the Airsoft gun I ordered for my son's November 17th birthday. It arrived earlier today as the tracking info said it would. What a cool surprise when we received a box with Happy Birthday messages written all over it from you guys! And then when he opened it there was an Airsoft GI shirt, a couple ASGI hats and a bag of BB's. It really made this gift special and not to mention he tested out the gun and it worked great! This was our first time ordering from Airsoft GI and we are very impressed with the friendly and thoughtful service. You guys are awesome and we will definitely be ordering from you again and also telling our friends what a great company you are.
Thanks again for the awesome service,
I just wanted to let you know why Airsoftgi is my only retailer from now on. I made an order last week and the item was out of stock. I called and talked to Nathan who work with me for a long time trying to find a replacement part, for the out of stock item, as I needed it for an upcoming event. Nathan put in 110% in trying to find an alternative part, including searching the Boneyard, and made me feel like he really cared about my order. In the end no alternative replacement was found but because of Nathan and how he treated me I was good with that. Now this is where the story usually ends but I get a message from Nathan when I arrived this morning saying he found the part and was shipping it out!!! I can’t believe that even after working with me all that time he still did not give up and eventually found the part. Kudos to Nathan and Airsoftgi. I have officially sent separations letter to Evike and my other retailers as they have never come close to that kind of service. Just wanted to make sure you know how great Nathan is and that you won over a customer for life that will be spreading the word on just how great you guys are.
Having played airsoft for over 10 years, and being a professional airsmith, I have purchased all sorts of parts from virtually every major retailer. Never before have I seen the fastidious customer service offered by Airsoft GI. I have several times been amazed by the service I have received, but most incredible was a recent incident where a part had fallen out of a kit some time during package processing. It would have been perfectly easy for Airsoft GI to simply tell me that I must have lost it and it was my problem, but instead the looked for it and actually found and shipped me the missing item.
The whole problem took less than two days for me to call, inform them of the problem, and for them to find and ship the part. I was blown away. Unsurprisingly, I will continue to order guns and parts from Airsoft GI.
Thank you so much ASGI I greatly appreciate it and I love how I can actually talk to a human unlike some of your competitors. Thanks again, greatly appreciate it.
Just to let you know, I received the stuff you shipped last weekend. Everything was exactly as it should have been, overall I was very impressed with how fast everything came. The gun is awesome, it shoots nice, looks cool, and is a very solid gun. Thank you very much for the excellent shopping experience! I will definitely be doing business with you all again.
I just had to send this email to let you know of my experience at your Black
Friday sale and raffle. This event was I think by far the most well run
event like this I have ever been to. For how many customers were there and how hard your employees worked, I never once heard them complain, they always had a smile on their face (even if it was a tired smile), and they all seemed eager to help. More than once, while I was waiting around for the raffle, I had employees make sure I was being helped. Your company has a great
set of employees and I do not see that too often these days, especially this time of year. Your raffle was well run, and even though we teased Chris about the numbers he was calling, it went smoothly and was professional. I fully enjoyed my time I spent there on Friday and Saturday and I look forward to your next event. I cant remember everyone's name but the ones I do remember...Tim, Chris, Josh, Justin, Albert, Andrew, and the guys in
the bone yard....you all made a long day of waiting fun and I want to thank you all for a great time (even though we didnt win a gun!!! ;) ).
Thanks again, Airsoft GI....
I must say that airsoftgi.com has the single best customer service system I've ever dealt with. I will do all my airsoft shopping from this site from now on.
The reason I am sending this email to the sales section is because I received an email to confirm the credit card info for an order and I though that it would take even longer to receive my shipment. I checked the date of delivery and it is exactly when i hoped it would be. Sadly I don't remember the name of the employee who helped me but thank you, and the rest of the GI sales staff. I have never had one complaint. Every order has been flawless with you guys. You guys are definitely the best air soft and milsim provider in the U.S. So thank you for the excellent customer satisfaction.
I've been an airsofter for about four years. As usual for most young airsofters, i started out just with "walmart" guns. Then as i got older and more skilled, i went to ordering online. At first I didn't know the difference between certain airsoft sites. So, I used evike, thinking they were ok. I was wrong. Almost every order had a flaw in it, and i was getting angrier every order. After so long, i just felt like giving up. But after my friend and i started talking, he told me about Airsoftgi.com. Eager to see if all he said was true, i visited your website. And man was i impressed! I love how Tim reviews your products in very good detail, and how great your customer service is. I called to ask a question about a product and "Anthony" answered. He was friendly, easy to understand (unlike most places that have foreigners), and to the point. I also recently ordered the ARES M4A1. it blew me away by its performance and realism. And to top that all off, the order didn't have a single flaw in it!! So, thank you Airsoftgi for all of your support and time.
|
Survey Question/Answers |
Count |
Percent |
Graph |
|
1. What is your gender? |
| Male |
244 |
97.60% |
|
| Female |
6 |
2.40% |
|
|
2. What age group do you
fall under? |
| 18 to 24 |
138 |
55.20% |
|
| 25 to 34 |
53 |
21.20% |
|
| 35 to 44 |
43 |
17.20% |
|
| 45 to 54 |
9 |
3.60% |
|
| 55 or over |
7 |
2.80% |
|
|
3. How did you hear
about AirsoftGI.com? |
| From a Friend |
51 |
20.40% |
|
| Online Ads |
32 |
12.80% |
|
| Other Airsoft Site |
81 |
32.40% |
|
| Search Engine |
86 |
34.40% |
|
|
4. How satisfied are you
with the website layout of AirsoftGI.com? |
| Very Dissatisfied |
4 |
1.60% |
|
| Dissatisfied |
1 |
0.40% |
|
| Neutral |
15 |
6.00% |
|
| Satisfied |
109 |
43.60% |
|
| Very Satisfied |
121 |
48.40% |
|
|
5. How easy is it to
checkout your order? |
| Very Difficult |
0 |
0.00% |
|
| Difficult |
1 |
0.40% |
|
| Neutral |
10 |
4.00% |
|
| Easy |
110 |
44.00% |
|
| Very Easy |
129 |
51.60% |
|
|
6. How often is the
product you are looking for in stock? |
| Never |
0 |
0.00% |
|
| Rarely |
3 |
1.20% |
|
| Sometimes |
20 |
8.00% |
|
| Usually |
146 |
58.40% |
|
| Always |
81 |
32.40% |
|
|
7. How satisfied are you
with the variety of products offered? |
| Very Dissatisfied
|
0 |
0.00% |
|
| Dissatisfied |
3 |
1.20% |
|
| Neutral |
30 |
12.00% |
|
| Satisfied |
143 |
57.20% |
|
| Very Satisfied |
74 |
29.60% |
|
|
8. Does AirsoftGI.com
have reasonable prices among online competitors? |
| Strongly Disagree |
0 |
0.00% |
|
| Disagree |
7 |
2.80% |
|
| Neutral |
25 |
10.00% |
|
| Agree |
126 |
50.40% |
|
| Strongly Agree |
92 |
36.80% |
|
|
9. Were all your
questions answered by the service representative? |
| Strongly Disagree |
3 |
1.20% |
|
| Disagree |
1 |
0.40% |
|
| Neutral |
70 |
28.00% |
|
| Agree |
91 |
36.40% |
|
| Strongly Agree |
85 |
34.00% |
|
|
10. How long did it take
to receive your order? |
| 16+ Days |
8 |
3.20% |
|
| 12 to 15 Days |
11 |
4.40% |
|
| 8 to 11 Days |
54 |
21.60% |
|
| 4 to 7 Days |
145 |
58.00% |
|
| 1 to 3 Days |
32 |
12.80% |
|
|
11. How satisfied are
you with the delivery time? |
| Very Dissatisfied |
3 |
1.20% |
|
| Dissatisfied |
14 |
5.60% |
|
| Neutral |
46 |
18.40% |
|
| Satisfied |
126 |
50.40% |
|
| Very Satisfied |
61 |
24.40% |
|
|
12. What is your overall
satisfaction with the shopping experience at
AirsoftGI.com? |
| Very Dissatisfied |
1 |
0.40% |
|
| Dissatisfied |
4 |
1.60% |
|
| Neutral |
11 |
4.40% |
|
| Satisfied |
107 |
42.80% |
|
| Very Satisfied |
127 |
50.80% |
|
|
13. Please help us by
providing additional comments especially if you were
dissatisfied with anything: |
|
Responses from this
question was removed for privacy reasons. |
|
|
|
|
|
