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Gift voucher are NOT immediately available for use after ordering from our website, we will need to approve the gift voucher purchase before you are able to use it to send by email or use for yourself. (Approvals are normally done in the mornings and evenings during business hours unless you call us at 1 (909) 869 0671 to expedite the approval)
Please note: We are not responsible if you send your gift voucher code to the wrong email address, once you send it, it will be removed form your voucher balance. The gift voucher system is completely automated and we cannot undo any mistakes you make during the sending of gift vouchers to someone else.
Gift Vouchers cannot be converted back in to cash once its been approved and added to your voucher balance.
Purchasing Gift Vouchers.
Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email.
How to Send Gift Vouchers.
To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the top left hand column of each page. When you send a Gift Voucher, you need to specify the following: The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. (Note that you don't have to send the full amount that is in your Gift Voucher Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
Buying with Gift Vouchers.
If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for future purchases.
Redeeming Gift Vouchers.
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain a link to redeem the voucher. You will need to Login or Create an Account before you can redeem the Gift Voucher. There are various ways you can redeem the voucher:
1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will the be requested to create an account or Login, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method there will be a tick / check box to the right of the coupon field, click that check box and click the continue button to redeem your Gift Voucher balance against that purchase.
When problems with gift vouchers occur.
For any queries regarding the Gift Voucher System, please contact the store by email at: sales@airsoftgi.com. Please make sure you give as much information as possible in the email.
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