Contact Us

Airsoft GI welcomes you to contact our customer service team with any questions you may have. We have made ourselves available to our customers by phone, email, and live support. Before contacting us we recommend reading our Frequently Asked Questions Page as you may find an answer to your question and save yourself some time.

GI Live Support

For any order related questions you may get immediate assistance via Live Support.
Live Support Representatives are available between
the Hours: 9am - 5:30pm PST Monday-Friday

Phone

For any questions about order status, product availability, technical support, and product information you can contact us by phone at the number and time listed below. We have multiple lines and customer service representatives available to take your call. If all lines are busy then please call back at a later time. We will not answer any question regarding the removal of the permanently colored red safety tip, no exceptions will be made.

Phone Number: 1(909)869-0671
Regular Hours: 9am - 5:30pm PST Monday-Friday

Email

We try to answer all email inquires by the following business day. However, given the high volume of emails we often receive please allow 3 business days for a response. Business days do not include Saturday or Sunday. Also, if inquiring about an order please provide your name and order number. Not providing adequate information to reference your order or contacting the wrong department will delay our response.

Order Status:
For any questions regarding the status of an order please use:
sales@airsoftgi.com

Inventory:
For any questions regarding inventory; such as the availability of products please use:
sales@airsoftgi.com

Tech Support:
For any questions regarding technical support; such as parts compatibility and recommendations, upgrade and repair solutions please use:
tech@airsoftgi.com

Marketing:
For any questions regarding event/game sponsorship please use:
marketing@airsoftgi.com

Returns:
To request a return, place a warranty claim, or report receiving damaged merchandise please fill out and submit our RMA Request Form.

Mis-Ship:
To report not receiving, or receiving incorrect, items from an order please contact the Mis-Ship Department at: misship@airsoftgi.com
Note: Include a valid order number as well as contact information. Please allow 48 to 72 business hours to receive a response